Cancellation & Refund Policy

Last updated: June 10, 2026

Krut AI operates on a prepaid credit system. You top up credits through our payment partner, Razorpay, and credits are consumed as you use the platform — for example, when building applications with AI or keeping published applications running. This policy explains when cancellations and refunds apply.

1. No Subscriptions, No Lock-in

Krut AI does not charge recurring subscription fees. There is nothing to cancel — you simply stop topping up whenever you like. Your remaining credits stay in your account and can be used at any time while your account remains active.

2. Failed or Pending Payments

  • If a payment fails, any amount debited from your account is automatically refunded by Razorpay or your bank, typically within 5–7 business days.
  • If a payment succeeds but credits do not appear in your account within a few minutes, please wait briefly — credits are added once Razorpay confirms the captured payment. If credits still do not appear within 24 hours, contact us and we will either credit your account or issue a full refund.

3. Duplicate Payments

If you are charged more than once for the same top-up, the duplicate amount will be refunded in full to your original payment method. Contact us with the transaction details and we will process it promptly.

4. Refunds for Unused Credits

  • Credits that have already been consumed are non-refundable.
  • If you wish to request a refund for unused purchased credits, email us within 7 days of the purchase. Approved refunds are issued to the original payment method, less any payment-processing fees and taxes that cannot be recovered.
  • Promotional or bonus credits granted by Krut AI have no cash value and are not refundable.

5. Refund Timelines

Once a refund is approved and initiated, it is processed through Razorpay to your original payment method. Refunds usually reflect within 5–7 business days, depending on your bank or card issuer.

6. How to Request a Refund

Email support@krut.ai from your registered email address with the payment ID or transaction reference (visible on your Billing & Credits page), the date of the transaction, and the reason for your request. We aim to respond within 2 business days.

7. Changes to This Policy

We may update this policy from time to time. Changes apply to purchases made after the updated policy is posted on this page.